Frequently Asked Questions
Our customer support is available 24/7 to answer your inquiries.
Features
This sculptural chair features an ergonomic design that provides full-body support and comfort, complemented by soft, flowing contours for a perfect balance of usability and style. Its anthropomorphic silhouette makes a bold statement in living rooms, lounges, or creative spaces, while the matching ottoman enhances relaxation and completes the striking contemporary look.
Materials
Express Shipping
Express Shipping items are delivered within 2–5 business days. These products are typically in stock and stored in warehouses located in the U.S. and Europe for fast, direct fulfillment to our customers.
Shipping is included for many smaller items on orders over $129. For larger furniture items, the Moiréa Collective team will contact you directly to confirm delivery details and ensure a smooth, prompt experience.
Custom & Made to Order
Custom Order items have an estimated lead time of 8–12 weeks. These pieces are highly customizable and are shipped to the U.S. and Europe by sea or air after production is completed.
Shipping costs for Custom Orders vary based on your preferred delivery speed. Our team will reach out to confirm logistics and ensure delivery is arranged at the best possible rate and timeline.
Proper care ensures the longevity and beauty of your Moiréa product(s). Please refer to the following guidelines for optimal maintenance. You can view our care instructions here.
Upholstered in eco-friendly jute fabric with striking red and white stripes, this material resists fading and pilling while maintaining its rich texture even with daily use.
The chair’s anthropomorphic curves are designed to cradle the body, offering full support for extended lounging. Its artistic shape combines modern style with exceptional comfort.
A rounded, ball-shaped ottoman complements the chair’s design, enhancing comfort and adding a touch of whimsy to your space without overwhelming it.
Multi-density foam paired with goose down creates a plush yet supportive seat. A sturdy metal frame with polished details and rubber feet ensures lasting durability and floor protection.
Our customer support is available 24/7 to answer your inquiries.
The time it takes to receive your order depends on stock availability and whether your product is made-to-order. For items that are in stock at our U.S. warehouse, you can expect delivery within 2–10 business days. If you’ve ordered a custom-made piece, it will typically take 5–7 weeks to arrive. Customization requests, like fabric or color changes, may take additional time. Once your order has shipped, we’ll send you an email with tracking information so you can easily follow its journey to your door.
Please note, that in some cases, unforeseen events such as accidents, natural disasters, or geopolitical conditions can affect delivery times. If there are significant delays, our customer support team will notify you as soon as possible.
At Sohnne, we believe in offering true value, which is why we provide complimentary shipping worldwide on all orders, with no extra cost to you. However, for shipments to Europe, local taxes like VAT will be applied according to the regulations in your country. Additionally, if you’re a customer in the U.S., the applicable state sales tax will be added at checkout, ensuring full transparency. You will always know the final cost before confirming your order.
If your order arrives damaged, we are here to make it right. Simply contact our customer support team within 48 hours of receiving your delivery, and we’ll assist you with the next steps. We stand behind the quality of our products, which is why we offer a comprehensive warranty. For more details on coverage, please refer to our Limited Warranty Information page.
All of our ready-stock products are shipped directly from our U.S. warehouse in Dallas, Texas. Our central location ensures faster and more efficient shipping for our customers.
At Sohnne, we are committed to providing you with exceptional quality, which is why all of our furniture comes with a 5-year warranty. This reflects the confidence we have in our craftsmanship and materials. If you would like more information on the specifics of our warranty, please visit ourLimited Warranty Information page.
At Sohnne, we offer exclusive benefits for our professional partners through the Business Trade Account. Enjoy up to 10% off orders over $5,000, free shipping on all business orders, and flexible payment terms tailored to your needs. You’ll also receive priority service and White-Glove Delivery for effortless setup.
Plus, we provide customizable solutions to meet your brand’s specific needs. Visit our Business Trade Account page or contact our team via live chat for more details and to start partnering with Sohnne for long-term value and reliable support.
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