Shipping & Delivery

At Moirea, we are committed to effortless delivery. Every order is protected with insured shipping and precision tracking throughout its journey. For an elevated experience, our optional white-glove service provides expert in-home delivery and setup. Rest assured, your design investment arrives safely and seamlessly.

 

Shipping Times

The “Ships In” timeframe at checkout indicates when your order is scheduled to leave our warehouse. Most items in your order will ship together for a streamlined delivery experience.

  • QuickShip: Items in stock typically deliver in 3–10 business days from our US warehouse.

  • Made-to-Order: Custom pieces are delivered within 8–12 weeks, with updates provided throughout the process.

After dispatch, delivery usually occurs within 2-3 business days, depending on your location. Rural or remote areas may require an additional 2-3 days.


Note: Delivery times may be impacted by events such as severe weather or natural disasters. We will notify you promptly if your delivery is affected. Once your order ships, you’ll receive an email with tracking details so you can monitor your shipment in real time. Estimated shipping windows are also available on our Track My Order page.

Please note: Shipping is currently unavailable to Hawaii and Alaska.

 

Shipping Fees

We offer free shipping within the continental U.S. and competitive rates worldwide. All orders are shipped fully insured for your peace of mind. Any applicable taxes, duties, or customs fees will be displayed transparently at checkout.

Delivery Methods

FedEx Delivery

Used for smaller items such as dining chairs. This service is fast, reliable, and offers delivery seven days a week to residential addresses (Monday–Saturday for commercial). If no signature is required, the package may be left at your doorstep.

Threshold Delivery

Recommended for medium-to-large items (sofas, tables, lounge chairs). Items are brought to the first dry, secure area on your property—such as a porch or garage. A delivery appointment will be scheduled for your convenience.

White Glove Delivery

Available in select ZIP codes, this premium service includes in-home delivery, unpacking, assembly (if required), and removal of all packaging. If eligible, this option will appear at checkout.

 

Missed Deliveries

For FedEx shipments requiring a signature, FedEx will attempt redelivery the next business day if the recipient is unavailable. For threshold and white glove deliveries, customers are eligible for one complimentary rescheduling. Missing the second appointment results in a $100 rescheduling fee.

 

Defective Products (Non-Shipping Related Issues)

We guarantee the quality of every item before shipment. If you experience a product defect not related to shipping, please notify us within 30 days of delivery by contacting support@moirea.com and provide:

  • Your order number

  • Description of the issue

  • Clear photos or videos of the defect

After verification, Moirea will arrange a replacement or repair in line with our warranty policy. Replacements for verified manufacturing defects are shipped within 5–7 business days.

Note: Defective products are eligible only for replacement of the same item (style, color, finish). Refunds or exchanges for alternative products are not available in these cases.